How the Genie+ 120 Minute Rule Works at Disney World
Walt Disney World’s Genie+ line-skipping service has a lot of unique wrinkles. One about which we hear many questions is the 120 minute rule, which can determine eligibility for your next Lightning Lane ride reservation. This post explains that policy, when it applies & doesn’t, and how it impacts the selections you should make. (Updated February 22, 2024.)
We’ve addressed the 120 minute rule in several info posts and itineraries, including our Guide to Genie+ at Walt Disney World & Lightning Lane FAQ. However, this continues to be a huge source of confusion, so we’re going to explain the 120 minute rule specifically here with added details, examples and screenshots. That should (hopefully) answer a few questions while giving rise to about a dozen more. That seems to be how things are going with Genie+ (it’s not your fault–there’s a lot to know and this is overwhelming!).
Since Walt Disney World first announced the paid FastPass option, we’ve been referencing the 120 minute rule in our info posts–even before Disney itself acknowledged that the 120 minute rule was a feature of Genie+ and Lightning Lanes. That’s not because I’m clairvoyant (I wouldn’t be using my powers for Disney planning purposes if I were!), but because the 120 minute rule is actually nothing new.
February 22, 2024 Update: We have an interesting on-the-ground update shared by several readers in the comments to this and other posts. Before we get to that, let’s start with the official rules for using Lightning Lane entrances offered through Disney Genie+ service. Walt Disney World indicates that, on average, Guests can enter 2 to 3 attractions or experiences per day using Lightning Lane entrances, if the first selection is made early in the day.
There are a bunch of rules for Genie+ on the official DisneyWorld.com page, but here’s the pertinent pull quote for the purposes of this post: “Disney Genie+ service Lightning Lane selections can only be made one at a time. You must redeem an existing Disney Genie+ service Lightning Lane selection or wait 2 hours—whichever comes first—before making another Lightning Lane entrance selection through Disney Genie+ service. Please note: the 2-hour wait to make another selection begins when the park opens, even if you made your first booking at 7:00 AM.”
In addition to that, planDisney (an official resource by the company) answered this question yesterday (Feb. 21): “Can I book another lighting lane with genie plus once I tap into a reservation?
Despite the official policy being quite clear–and reiterated in the last day–we’ve received reports from readers that only the 120 minute rule is “working” and tapping into the existing Genie+ Lightning Lane selection doesn’t open the ability to book a new ride reservation. If the 85+ responses to our new Facebook post asking about this problem are any indication, it appears to be an issue about one-quarter of the time in the last month.
For whatever it’s worth, we’ve received questions/comments about this since at least late last year, but by the time I had the chance to test, I could not replicate the problem–redeeming an existing ride reservation did enable me to make a new one. Honestly, I chalked it up to user error since I didn’t encounter the issue. Especially given that Walt Disney World’s official policies had not changed and there were not widespread reports of this Lightning Lane selection limitation.
However, in the last month, I’ve been hearing this more and more. It’s to the point that continuing to believe it’s user error–especially given Disney’s lack of transparency about Genie+ policies in the past and intermittent IT issues–would strain credulity. There aren’t suddenly this many Walt Disney World guests making the same mistake and sharing their frustrations online.
Unfortunately, the last time I tested Genie+ was in late January, and I’m not going to have another occasion to do so until early-to-mid March 2024. By then, it wouldn’t surprise me in the least if this problem once again “magically” resolves itself. Or if Walt Disney World offers definitive clarification via a policy change.
Based on the reports of when this has been happening, my suspicion is that Walt Disney World is ‘disabling’ the redeem to unlock more Lightning Lanes ‘feature’ as a way to throttle power users and preserve ride reservation inventory during busier times in certain parks. In looking through when we’ve received comments of this nature, they’ve mostly come during peak dates: last year’s holiday season and this year around MLK Weekend and now Presidents’ Week/Mid-Winter Break.
While I cannot independently confirm what’s happening or the motivation for Disney (potentially) doing this, that’s what I suspect is happening. That also means that when I test this next month (during what’s anticipated to be a lower crowd time), I probably won’t experience the same problem–but other users could a week or so later when visiting for one of the peak weeks of Spring Break.
Rather than assuming that my (possible future) experience is fully representative of what has been happening consistently for the last few months–and everyone experiencing the issue is simply screwing up–I’m willing to at least allow for the possibility that Walt Disney World is quietly limiting users on busy days without making it the official, published policy. In fact, I’d bet on that being the case.
I’d love to hear from readers who have recently been to Walt Disney World and were able–or unable–to make subsequent Lightning Lane selections after redeeming the prior one. Please also include your travel dates and parks visited, so we can get an idea of how crowd levels overlap (or don’t) with this issue. Hopefully we get enough crowdsourced data points that we can draw further conclusions.
What’s what else you should know about the 120 minute rule, from its history to practical applications and in-park examples…
The 120 minute rule is actually well established and has been a prominent feature of legacy FastPass systems since the beginning. That includes Walt Disney World’s paper FastPass, plus the same paper and digital systems in California, Tokyo, Paris, Hong Kong, and Shanghai.
Basically, every FastPass system ever has used the 120 minute–except two. The less notable exception is MaxPass at Disneyland, which used a 90 minute rule. There was actually some question as to whether Genie+ would follow in its footsteps, but our understanding is that did not occur due to the lower attraction counts at Walt Disney World’s parks as compared to Disneyland. Shortening the window could result in ride reservation inventory issues due to the lack of attractions. (Same reason there are no re-rides with Genie+ at Walt Disney World.)
For most of you reading this, the more prominent exception to the 120 minute rule is FastPass+ (see below). Ironically, this is the outlier even if it’s the system with which the vast majority of “modern” Walt Disney World fans are familiar.
FastPass+ didn’t have this rule because it was booked in advance, making it fundamentally different from all of Disney’s other line skipping systems. All of the rest are same-day and work very similarly to Genie+.
With that background established, let’s turn to the 120 minute rule.
Regardless of whether you’re staying off-site or on-site, you can book your first Genie+ selection at 7 am on the day of your visit. The way Genie+ ride reservations work is that you can book one at a time, and can either make another selection after two hours (120 minutes) or once you tap into your previous Genie+ selection (both tapstiles at attractions that have two)–whichever comes first.
The 120 minute rule exists so that guests choosing more popular attractions aren’t unduly penalized for that, and don’t get shut out of Lightning Lane reservations later in the day.
The above screenshot should help illustrate why this rule is needed. As you can see from my phone’s timestamp, this was taken at 7:18 am, by which time Slinky Dog Dash had a return time of 6:05 pm. By 9 am, its return time would be within an hour of park closing. If you booked a Slinky Dog Dash ride reservation before 9 am and there was no 120 minute rule, that would be your only Lightning Lane selection of the day. (It would basically become a de facto Individual Lightning Lane experience without the 120 minute rule.)
The clock on the 120 minute rule starts ticking at park opening, meaning that you cannot make another Genie+ selection at 9 am (e.g. 120 minutes from 7 am).
If the park opens at 9 am, you’d be able to make your next Genie+ ride reservation at 11 am or upon tapping into the Lightning Lane for that Genie+ ride reservation, whichever occurs first. This is probably confusing, so let’s use an illustrative example…
During My Day Using Genie+ at Disney’s Hollywood Studios, my first Lightning Lane ride reservation was Slinky Dog Dash. As explained in that post, we strongly recommend booking this first–right at 7 am. My Lightning Lane arrival window was 10:45 am to 11:45 am for Slinky Dog Dash.
On this day, Disney’s Hollywood Studios opened at 9 am. This could potentially make the 120 minute rule or my actual arrival applicable, depending upon whether I entered the Slinky Dog Dash Lightning Lane before or after 11 am.
The second part of this is reflected in the Genie+ system, which indicates I’ll be eligible for another Lightning Lane selection starting at 11 am (see above). However, on ride reservations that potentially “overlap” the two rules, it doesn’t indicate that either could apply. (Probably because that would be too confusing!)
Since I entered the Lightning Lane for Slinky Dog Dash at 10:40 am (5 minutes before my window officially opened–a different wrinkle to the convoluted system!) and tapped into both checkpoints by 10:41 am, I was then eligible to book another Lightning Lane ride reservation at that point.
I then booked the Twilight Zone Tower of Terror at 10:47 am–13 minutes before the Genie+ system indicated I was eligible. Again, this occurred because I tapped into both checkpoints of Slinky Dog Dash. Had I not returned to SDD until 11:05 am, the 120 minute rule would’ve kicked in, and I would’ve been eligible for another Lightning Lane ride reservation via Genie+ at 11 am.
In response to my Genie+ day at Disney’s Hollywood Studios, several of you question how I ended up “stacking” the above Lightning Lane reservations for Rock ‘n’ Roller Coaster Starring Aerosmith, Millennium Falcon: Smugglers Run, and Toy Story Mania.
The 120 minute rule is the explanation. I booked Millennium Falcon: Smugglers Run upon tapping into the Tower of Terror Lightning Lane at 12:10 pm. Since that Smugglers Run ride reservation did not start until 6:05 pm, I was eligible to book another Lightning Lane reservation at 2:10 pm (two hours after 12:10 pm).
At 2:10 pm, I booked the Rock ‘n’ Roller Coaster reservation for 5:25 pm. Since that was more than 120 minutes away, my next window opened at 4:10 pm, at which point I booked Toy Story Mania for 6:35 pm. That is how I ended up with “stacked” Lightning Lane ride reservations for the late afternoon and early evening at Disney’s Hollywood Studios.
Anyone who has experience with the legacy FastPass systems can likely attest to how common it is/was to unintentionally be an “evening FastPass hoarder.” If you prioritize grabbing Lightning Lane reservations for popular rides early in the day, this is probably how your reservation lineup will look as the return times will be kicked out further into the future.
Unlike FastPass+, Genie+ doesn’t care if you overlap ride reservations–just like the legacy FastPass system, it’s “dumb” in that regard. This means the onus is on you to be mindful about not making conflicting selections, which should be pretty easy since all of the return times are displayed on “My Day” in the app.
If you’re concerned about a time being too close to an existing Lightning Lane reservation, either choose a different attraction or wait 5-10 minutes for the return time clock to move forward and give you more of a buffer between them. Nothing says you must make another reservation the instant you’re eligible!
As indicated at the start of this post, there was a lot of initial confusion about the 120 minute rule since Walt Disney World never published an official explanation anywhere. Accordingly, some people assumed they couldn’t book another Lightning Lane until redeeming the prior one, no matter when that was. For example, we heard from readers who had late afternoon Slinky Dog Dash Lightning Lanes and didn’t reserve anything in between.
Since then, Walt Disney World has published more info about Lightning Lane policies and also added a “when you can book” feature (see above screenshot) that reflects the 120 minute rule. This makes everything a lot easier, and if you’re booking mostly headliners on busy days, it might be the only resource you need.
By contrast, you could go with less popular attractions that have shorter wait times–or you’re visiting on a moderately crowded day–and get more immediate return times, using those back-to-back-to-back via the ‘redemption rule.’ Sarah prefers this strategy, and you can see her leverage it to great success during her day using Genie+ at Magic Kingdom. (This approach only really works at the castle parks–I don’t think it’s a good idea at second gates or beyond.)
Now that you (hopefully) understand the basics of how the 120 minute rule works, this should open up a range of strategic possibilities. One is Sarah’s “Small Ball” Strategy discussed above. Another is the “Park Hopper Protocol,” in which you start at one park and knock out as much as possible via standby, while accumulating Lightning Lane ride reservations for a second park in the afternoon and evening. (Animal Kingdom to DHS or Epcot are fantastic for this.)
Ultimately, I hope this has helped you understand the 120 minute rule and not made it more confusing, but it’s hard to convey some of this via blog posts. Unfortunately, Walt Disney World doesn’t help make this easier to understand, as there’s no convenient way to see when you’re eligible for another Genie+ reservation (a major design flaw, if you ask me–but they didn’t).
You simply try to book another Lightning Lane reservation, and either succeed or get the error message towards the top of the post–but even that might be wrong, as tapping into a prior selection (as was the case with me and Slinky Dog Dash!) will trigger eligibility even before Genie+ indicates you’re eligible.
In the past, the 120 minute rule wasn’t this confusing because paper FastPasses plainly stated on the bottom when you’d be eligible for your next selection–and that was it. Genie+ not only offers less clarity, but is variable. On top of that, the user interface has a variety of other options, making it look like you can book Lightning Lane ride reservations when you actually can’t, using unclear language and meaningless warnings, and organizing things in unintuitive ways. But those complaints and problems are mostly beyond the scope of this post.
If you still don’t understand all of this, we’d recommend simply trying to make a ride reservation via Genie+ every two hours or after tapping into both checkpoints at every Lightning Lane. It’ll work if you’re eligible and will give you an error message if not. At this point, that’s the “best” way of knowing when you can book another Genie+ Lightning Lane selection. This is all tough to keep track of, and it’s better to be safe than sorry!
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YOUR THOUGHTS
Did this help you understand the Genie+ system’s 120 minute rule? Thoughts on strategy for making Lightning Lane ride reservations in light of this rule and the ability to stack selections for later in the day? Do you agree or disagree with my assessment? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
Does the 120min start from “official” park opening or from the early entry time? If the park opens at 9:00 but early entry is at 8:30, can I make my LL/G+ reservation at 10:30 or do I still have to wait till 11:00?
Just wanted to add I have not been able to book the next Genie + until 120 minutes from park opening. Trip dates are 3/21-3/27 (so really slow to really busy days) and all have been like that. So if I had a return window of 9:30-10:30 and tapped in at 9:30…it’s still making me wait til 2hrs after park opening to book again. Once past the 2hrs after park opening I’ve been able to tap and book my next ride immediately.
“21 Lightning Lane Reservations in One Day?!”
It is hopefully clear that eligibility to book a new LL reservation is an “OR” thing… Not an “AND” thing…
We can reserve a new LL reservation either when 2 hours has passed since we made our previous reservation OR when we tap-in to an attraction which is CURRENTly the one for which we were waiting for the two hour period to end.
Let’s suppose for a moment that was not the case, and eligibility to make a new LL reservation was an “AND” thing instead…
You get to make a new reservation every two hours AND you get to make a new reservation *every* time you tap in to an attraction from a previous reservation – even when the attractions you were tapping into were not the CURRENT one for which you were waiting the 2-hour period to end.
If that were the case, and you made new reservations at 7AM, 11AM, 1PM, 3PM… etc… up until 9PM, AND at the same time you also made a new reservation every time you tapped in to an attraction (say every two hours, like the schedule above) you would end up having used a total of 21 LL reservations by 9PM.
Even for Magic Kingdom, and even under the old FastPass system, 21 reservations in one day seems excessive.
I am guessing Disney will return to something like the old FastPass system (except no longer free of course!) where there is a maximum of 3 attractions you can reserve in advance and then, after you use those 3 or they expire, you can try to make other reservations pending on availability.
We were in HS Thurs 15th Feb (8:30 opening). Got Slinky Dog at 7am for 10:35am. Used the 2 hour rule to book runaway railway at 10:30. Thought we’d be able to book another LL after tapping into Slinky Dog but it did not let us, said our eligibility window opened at 12:30 (two hours from last booking). Very frustrating.
Hi Jenny.
I am sorry to hear that. 🙁
Based on my understanding of the way Genie+ works, if you had tapped into SDD *first* (before you booked Runaway at 10:30) then you would have been able to book again right away after tapping in.
Booking Runwaya *before* you tapped into SDD, effectively caused the 2-hour clock to reset because SDD was no longer your “current” reservation when you tapped into it at 10:35 – Runaway was your “current” reservation then.
It may be small solace, but per my other post, maybe it helps to think of it this way:
If you HAD first tapped into SDD at 10:35 and then immediately used the new reservation to reserve Runaway, you would have then been exposed to the 2-hour rule for the Runaway reservation anyway. You actually saved yourself 5 minutes of reservation delays!
Hope this helps!
Yes, I can understand why this would be confusing, but what you experienced is how it is supposed to work, and NOT what Tom is describing at the beginning of this post. You couldn’t book after tapping into SDD because your LL spot was being used up by the MMRR slot you booked before. Had your time come up for MMRR and you tapped into that one, you’d have been able to book again, regardless of whether you’d used your SDD spot (of course, your MMRR was probably not eligible for a while).
There was a brief period when G+ was first launched that you could do what you were describing and basically multiply your LLs, but Disney fixed that as it was likely an unintentional programming error by them.
Think About This: And Why You Never Need To Think About It Again!
Frankly, Tap-To-Get (TTG) has substantoally limited value to YOU the guest anyway.
Think about this (and maybe why you shouldn’t spend another second thinking about it ever again)…
If your assigned LL return time enables you to tap-in when 119 minutes has already passed of your 120 minute waiting period, how much did that 1 minute mean to you?
Conversely, if your assigned return time enables you to tap-in to a ride 5 minutes after you reserved it, that indicates the Standby wait for that ride was very, very short – you could have easily waited Standby and not used Genie for that ride at all.
In terms of TTG value to YOU, somewhere in-between 119 minutes and 5 minutes is the sweet spot where a LL reservation simultaneously delivers:
A) a meaningfully shorter wait time than Standby, AND
B) meaningful increase in the quantity of LL reservations you get in one day.
Maybe 1 hour is the sweet spot?
Maybe 30 minutes?
Based on just my anecdotal experience: over a 5 day trip during which we booked DOZENS of LL reservations, there were maybe one or two times when TTG actually produced meaningful additional LL reservations.
BOTTOM LINE: Not saying you shouldn’t check your Genie+ if you can book again after tapping…. But am saying you should please consider if you might be expending a lot of time and brain power making plans for a situation which does not occur often.
Hope this helps!
The biggest potential difference in outcome that I can see is in the beginning of the day. Assuming a 9:00 park open, if someone making their first reservation of the day at 7 am gets a return time around 10 am, tapping into it at 10:00 should open up another reservation opportunity, since it was the only reservation they had. This is an hour ahead of when they would otherwise be able to make a 2nd resv, and even if only the 120 min rule applies from then on, that’s new reservations at 12, 2, 4, 6 instead of 1, 3, 5, 7. There are a couple of comments here stating that even tapping in to their only reservation did not let them make a new one before 11:00. The only point of possible confusion I see is the mention that some rides have two tap-ins so maybe you’re not “done” until you tap the second one? I will be planning my early April visit with these possibilities in mind. 🙂
I can confirm when I went it’s the 2nd Tap in.
For Slinky Dog I tried to book another ride immediately after the first scan. It wasn’t until the 2nd Point and scan that it allowed me to book.
So the moral of the story is make sure you try booking after the very last scan of your band on that particular ride.
We’re heading to all four parks during the busy Spring Break weeks in March. If the system won’t allow booking per the stated policy, is there any benefit to heading over to the guest experience umbrellas for help?
It seems the following response from PlanDisney was *slightly* more accurate than what’s posted to Disney’s Genie+ webpage:
(*** are added for emphasis to the key word)
“I’m happy to share that Guests with Disney Genie+ service are eligible to reserve their next Lightning Lane entry either once they have redeemed their ***current*** Lightning Lane by ‘tapping in’ to the attraction or 2 hours have passed since the reservation was made, whichever comes first.”
The CURRENT Lightning Lane… which implies not PREVIOUSLY made reservations.
In other words, if you just tapped into Lightning Lane attraction “A”, but attraction “A” was not the CURRENT attraction for which you were waiting for the 2-hour reset, then you do not receive another reservation.
Example: You reserve “A” and then the two hour limit passes. So you then reserve “B” and a new two-hour limit begins, based on the time you reserved “B”. While still within the two hour window because of your reservation for “B” you tap into “A” – you would NOT receive the ability to make a new reservation because “A” was not the CURRENT reservation when you tapped into “A”.
Does this make sense?
As a counter point, note that the Genie+ page on the Disney World site makes no mention of the word CURRENT:
“Disney Genie+ service Lightning Lane selections can only be made one at a time. You must redeem an existing Disney Genie+ service Lightning Lane selection or wait 2 hours—whichever comes first—before making another Lightning Lane entrance selection through Disney Genie+ service. Please note: the 2-hour wait to make another selection begins when the park opens, even if you made your first booking at 7:00 AM.”
Can your initial LL 7 am booking and the 120 min after park opening booking both be made before entering the park?
I’ve heard this happening to my clients while there (and I’m monitoring them through their apps and can confirm it’s not user error), that if they have a stack of LL’s, they can only rebook after the 120 minute clock or after scanning in to the LAST LL booked. The rules seem to revolve around the last booked LL.
Yup. That’s it exactly!
The “last”… Or in other words.. CURRENT reservation.
So it is probably not so much user “error” as it is user “misunderstanding”. Or maybe just “miscommunication” from Disney.
As noted in another comment, the WDW Genie webpage says you can get a new reservation when you tap into “an existing” reservation… But PlanDisney says something slightly -but crucially different – it says you can get a new reservation when you tap into the “current” reservation.
Hope this helps!
11-15 JAN. All parks. Tap-then-eligible-for-another worked Everytime… As I Recall***
*** And this perhaps is the source of confusion…
I THINK I recall one of two times tap-then-book might not have worked when the Tap In time was still within the 2 hour booking window FOR A DIFFERENR RIDE than the one I had just tapped into.
Example:
07:00 – Reserve Jungle cruise with a return time of 11:30.
09:00 – Park opens
11:00 – Reserve Pirates, per the two hour rule.
11:30ish – Tap into Jungle Cruise
11:31 – Try to book another ride, but apparently could not; presumably because I was still within the 2 hour window from the Pirates reservation made at 11:00.
I THINK I remembering that happen once or twice. So, if that is the case, maybe the way to think about it is that the 2-hour window trumps a tap-in? I.e. unless the ride you are tapping in for is THE ride for which you are within the two hour window, then the 2-hour window restriction still applies because it pertained to a different ride.
We are in Disney World now and we spent an entire day in Hollywood Studios yesterday. I did every lightning lane except the Frozen Sing Along, Indiana Jones and Disney Junior. We used standby skipper and were booking our next lightning lane as soon as we tapped in, all day long. I had absolutely no issues. I was seeing an astonishing number of guests walking up to lightning lane entrances with absolutely no idea what lightning lanes are, no idea how to book them, how to check their return times or just arguing with cast members about how they should be entitled to a LL without having booked one. I honestly think the issue here is user error and not with a Disney policy change.
I was there two weeks ago, second weekend in February, and a couple times when I tapped into my lightning Lane it did not immediately let me book another. when I checked my eligibility in the app, it was holding me to the 120-minute rule instead. This was inconsistent. There were other times it was letting me book another immediately when I tapped into my lightning lane. I assumed it was just Disney’s incredibly poor technology coding starting to have some errors. or it could have been that this was peak ride booking time and they were forcing some extra availability by making us wait. We are APs that go a lot, and I’m pretty sure it wasn’t user error. It was frustrating. We’ve mastered the system where we try to book rides so that we can immediately get another Lightning Lane once we tap in. and obviously a lot of good rides start to run out of availability later in the day. when we were there at Christmas we paid some of the highest prices ever, and it hasn’t seemed to fall back to what we were paying last year. so it already feels like more of a rip off every time we go. Of course, we’re not going to go without genie+ because you really just can’t. They’ve successfully created a lose-lose scenario, that keeps us glued to our phones, constantly refreshing to see if the LL windows have changed and setting alarms for that 120 minute booking time -takes all the fun and spontaneity out of Disney.
we were just there. The only issue I really had was that you can only book lightening lane 1 time per ride. So, we were walking g around the park at 6-7pm looking to book our next lightening lane, but it wouldn’t allow us to use it because we “reached the max amount of lighting lanes” for that ride. if it’s been 120min and there’s a time slot available, we should be able to book it. we paid for it. The only option at that time was to wait 45+ min for a kiddie ride with a 6yr old and 2yr old or 120+min for a bigger ride.
Hi Matt,
Being able to only book each LL attraction once per day certainly could cause frustration!
We go to Hershey Park multiple times every summer.
Hershey offers two price tiers for their version of Genie+/FastPass.
The lower tier enables you to skip the line on each attraction once per day.
The higher tier is called “unlimited” and enables you to skip the line as many times as you want on every attraction.
Hershey Park – in Pennsylvania – with a fraction of WDW attendance, charges $100 or more for the higher “unlimited” tier.
I have sometimes paid that amount. Sometimes not. Many other people pay the $100 for “unlimited” re-rides.
Just a datapoint with respect to how much Disney feels it can charge for one-time-per-day Genie+
$100 at Hershey, which people pay for, forces me to wonder how much WDW could charge for a similar “unlimited” tier.
Hope this helps!
we are here this week (2/18-2/23). we’ve been able to book lightning lanes within 120 minutes as soon as we’ve tapped into a ride, but only after the second tap point for those rides with two.